TERMS OF SERVICE

• • No Real-World Value: Mentora Protocol tokens and wallet balances have no intrinsic or real-world monetary value beyond the platform's specific redemption programs
• • Soulbound Tokens: Tokens are non-transferable and tied to the individual learner's educational progress
• • Redemption Policy: Digital rewards and scholarship applications are subject to availability and institutional verification

30-Day Money-Back Guarantee

• • Full refund within 30 days of purchase
• • No questions asked policy
• • Refunds processed within 5-10 business days
• • Institutional plans subject to contract terms

To request a refund, contact billing@mentoraprotocol.com with your order details.

Permitted Uses

• • Educational purposes and personal learning
• • Classroom use with proper licensing
• • Family sharing within household
• • Institutional use as per license agreement

Prohibited Uses

• • Sharing account credentials with others
• • Reverse engineering or attempting to access source code
• • Using the service for illegal activities
• • Distributing or selling access to the service
• • Interfering with service operation or security
• • Creating automated accounts or scraping content

Our Rights

• • All content, features, and functionality are owned by Mentora Protocol
• • Trademarks, logos, and branding are our property
• • Educational content is protected by copyright
• • Software code is proprietary and confidential

Your Rights

• • Limited license to use the service for personal education
• • Access to downloaded content for offline use (Premium plans)
• • Certificates of completion for personal use
• • No right to redistribute or resell content

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms of Service.

• • Public-facing platform materials position Mentora Protocol as COPPA Compliant
• • Mentora Protocol is presented as WCAG 2.1 Accessible for inclusive learner access
• • GDPR & FERPA Ready processes support institution-focused privacy and education workflows
• • Data encryption, access controls, and user rights processes are implemented across the service

Educational Content Disclaimer

Mentora Protocol provides educational content for informational purposes only. We do not provide financial advice, investment recommendations, or legal advice.

Service Availability

• • Service availability not guaranteed
• • Scheduled maintenance may interrupt service
• • We are not liable for service interruptions
• • Content may be updated or modified without notice

Limitation of Liability

To the maximum extent permitted by law, Mentora Protocol shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

Termination Rights

• • By User: You may terminate your account at any time
• • By Mentora Protocol: We may terminate for violations or non-payment
• • Effect of Termination: Access to service and content ends
• • Data Retention: Data deleted per privacy policy
• • Outstanding Fees: Users responsible for fees incurred before termination

Legal Framework

• • These terms are governed by applicable laws
• • Disputes resolved through binding arbitration
• • Class action waivers apply
• • Jurisdiction limited to appropriate courts